You have 30 days from the day your order arrives to ask for a refund or a replacement.
To start, email dealshophelp@pm.me with your order number. The order number is on the Stripe receipt. Tell us what happened, and add a photo if the item arrived damaged. We answer within 2 business days.
Send us a photo. We refund the item in full or send a new one free, whichever you prefer. You do not need to send the item back.
Send the item back unused and in its original packaging. We email you the return address. You pay the return postage. We refund the price of the item as soon as the tracking shows that the return was delivered.
Refunds go back to the card or wallet you paid with, through Stripe, within 3 business days of our yes. Your bank usually shows the refund 5 to 10 business days after that.
Ask before your order ships and we cancel it and refund you in full. If an item sells out after you pay, we refund you in full without you asking.
Orders arrive in about 7 days. If tracking shows no movement for 10 days after the expected arrival, we refund you in full or ship a new one.
None. The same rules cover every item in the shop, including holiday items and two-for-one orders.